We ship directly from our wholesaler warehouses. This allows us to provide quick and flexible shipping options for the entire country. Which also means cost savings are passed directly onto you. Majority of orders are dispatched within 48 hours with most taking less than 24 hours. Once your item has been shipped you will receive a tracking number.
For most items under 150 pounds the standard free shipping option will be parcel (FedEx, UPS, USPS, Canpar & Canada Post). These are the quickest options. If your order arrives damaged, please see our return policy to determine the necessary actions.
Freight (LTL) Shipping:
For most items over 150 pounds our free standard shipping service will be freight, and will include free curb side delivery and lift gate service. When your order is ready to be delivered, the shipping company will contact you to schedule a time to deliver your order - for this reason, it is critical to provide the most relevant phone number at the time of check out. Upon delivery, the driver will take it off the truck for you but it is your responsibility to bring it onto your property. You will be required to sign for the delivery and inspect the product upon arrival; any damage present upon arrival must be annotated when accepting the delivery, directaquariumsupply.com is not liable for damages not annotated on the delivery receipt at time of delivery.
Most items shipped via standard parcel service may be expedited for an additional cost to decrease shipping time or guarantee delivery by a certain date. This does not include processing time, which may or may not be altered subject to manufacturer resources and discretion. Items shipped via freight are shipped at the fastest available speed (Priority Freight) and are, therefore, unable to be expedited further.
If an expedited/overnight request is made after 2 PM Central Time, the order will be processed and shipped the following business day. Please contact our Customer Service department to determine expedited shipping availability and pricing.
Orders shipping internationally are not eligible for free standard shipping. We regularly ship to Canada and are happy to accommodate these orders; however, you are responsible for contacting our sales representatives in order to determine shipping costs. Additional international shipping opportunities may be available, but please call for availability. International orders are not eligible for our standard return policy and will be handled on a case-by-case basis.
**Any duties and/or taxes incurred are the sole responsibility of the customer/recipient. **
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com.